News from Innovia Co-Op!



Partnering with Innovia Co-Op is just one of the many ways The Cooper Company is forging forward to create business and market relationships to better serve you and your communities. We are pleased to share the news from Innovia that our network is growing!

“ST. LOUIS, MISSOURI, June 2019 – Innovia co-op is proud to announce and welcome 15 new members to the residential community management cooperative since the start of FY19. Innovia co-op members now represent residential community management companies across 30 states. The addition of new members increases knowledge share among co-op members, while continuing to grow the influence of the cooperative within the industry.

The new members are as follows: Southern Community Services, ACCU, Emerald Coast Association Management, Pinnacle Association Management, Vanguard Management, 5150 Community Management, The Cooper Company, Boardwalk Association Management, NS Management, Silvercreek Management, Ogden Management, Prime Management of NJ, Pinnacle Living, ACS of Utah and FCS of Utah.

“We have significantly grown our network this year and are excited about the addition of 15 new members to our co-op community since October,” said Mary Hurand, Innovia co-op’s Division President. “Innovia co-op is dedicated to building powerful resources for community management companies and we look forward to continuing to grow innovative solutions and valuable benefits for our growing membership.”

Innovia co-op provides members with exclusive access to industry innovations, marketing solutions, and group buying power. As the market and its members identify needs or challenges, Innovia co-op leverages the power of a cooperative network to secure partnerships and resources beneficial to members to solve industry problems and grow business locally for each member.”

12th Annual Board of Directors Seminar- March 09, 2019

We’ve wrapped up another successful Cooper Company event! Every year we are happy to present our HOA board members with a great day of new vital information, legal updates, operation techniques, and most importantly, FUN!

We welcomed special guest speakers Brad Epstein and Susana Cendejas, of Angius & Terry, to present our directors with new legal updates for 2019 regarding association finances, governing operations, and procedural requirements. Also joining us was Mark Greening, of RFI Construction Management Inc., to provide some very helpful insight and tips on all that goes into the processes of construction and maintenance projects in our communities, including planning, budgeting, and management. The final piece of our learning puzzle was a brief overview by Juli Hunt of Dryco, on the intricacies and importance of paving procedures around our HOAs.


Thank you to all of our guests for showing up ready and eager to learn. And even greater thanks go out to all participating sponsors for making this fabulous event possible.

We can’t wait to see you all again next year!

Collections Training- April 29, 2019

Here at The Cooper Company, we are dedicated to providing not just excellent customer service, but an overall better customer experience! By conducting regular informational and procedural training sessions, we hope to provide our governing Boards of Directors with the knowledge they need to successfully lead their Homeowners Associations. Our last training included a presentation by Stefan Murphy, of Allied Trustee Services, which immersed our directors into the challenging tasks involved in the area of Collections of delinquent fees.  Big thanks to all who participated and we look forward to our next training opportunity!



Love Week 2019

Every year we like to celebrate the week of Valentines Day as Love Week. Love Week is similar to Secret Santa where each employee draws a name out of a hat and purchases or makes fun things to show their person some love. At the end of the week we try and guess who our “Secret Angels” are so the key is to be sly and try and throw people off your scent!
Here are some of the ways our employees where shown love this week.



Save the Date – March 9th, 2019

Attention all board members, Saturday, March 9th, 2019 is the day of our annual Board of Directors Seminar! If you are able to join please RSVP by February 27th.

This year’s theme is, “Your Kingdom’s Royal Endeavors,” we will cover the how to’s of construction management, the best ways to upkeep your roads and curbs, as well as the new laws your HOA may come in contact with.

Board Member Legal Orientation Training- February 4, 2019

We had a great group of board members last night for our Board Member Legal Orientation presented by Angius & Terry LLP.  Board members learned about how to be an effective member of their team as well as how to handle disputes and know when to seek advice from experts. If you missed the presentation you can check it out here. Board Member Legal Orientation 2019

Special thanks to Susanna Cendejas and Brad Epstein of Angius & Terry LLP for a wonderful presentation!

2019 CACM Law Seminar

Last week our team of managers attended the 2019 “Come Together” CACM Law Seminar & Expo to get up to date on all the new laws that will be affecting homeowners of community associations as well as discover the latest offerings from innovative industry partners that will help us stay competitive in the current business climate. They got a front row seat on all the action at the largest gathering of community management professionals in California.


Christmas Holiday- 2018


This year for our holiday party we had a very filling lunch at the gorgeous Del Rio Country Club. We enjoyed some time together out of the office, exchanging gifts and playing a few rounds of the White Elephant gift exchange. Great minds thought alike because we had two matching breakfast sandwich makers in the mix! Also, some funny person provided a lump of coal! (Don’t worry, there was a gift card that came along with it!)

After lunch the team headed back to the office to decorate our Christmas tree and fill each room with some Christmas cheer. Fun day for all thanks to Angela and Bob!

Halloween Time Fun – October 2018

To shake things up this Halloween we had a surprise for our employees, a photo booth! Angela found a bunch of fun props and thought it would be fun to have something that everyone could enjoy the week before Halloween. Our people got creative with all the different masks and crazy props to choose from. Here are some of the results of our spooky, silly staff’s photo booth adventure.


Real World Enforcement: A Violation Problem Solving Discussion – August 28, 2018


We had a full house at our Real World Enforcement discussion! Board members were eager to discuss how to practically and appropriately handle violations that arise in their communities. We were able to have the lovely Susana Cendejas, of Anguis & Terry LLP, present the how to’s of rule enforcement in a homeowners association. Special thanks to all those able to attend and Anguis and Terry LLP for the wonderful information!

“Very knowledgeable and professional company. They have been instrumental guiding our HOA. The ongoing seminars and education they provide is very helpful.” – Thomas Galasco, Board Member

Here is the presentation, if you would like to take a look! Real World Enforcement PPT